I can't say enough about the service I received from Condors Flight. I ordered a set of rubber grips for my BT380. Unfortunately they never arrived. Although we had a tracking number showing the package was delivered, somehow they were lost in transit. I contacted customer service at Condors Flight, and they quickly sent me another set of grips, no questions asked. The new grips are great, and they made me a happy customer. Thank you Condors Flight!